Shipping policy

SHIPPING POLICY

Free U.S. Shipping

Free standard shipping is included for cuckoo clocks delivered within the contiguous United States. Customers in Alaska, Hawaii or U.S. territories should contact us before ordering to confirm shipping availability and cost.

Processing Time

Orders are normally prepared and shipped within 1–3 business days after payment is received. If an unexpected delay occurs, we will contact you.

Tracking and Delivery

Tracking information will be emailed when your order ships. Delivery dates provided by the carrier are estimates and may be affected by weather, holidays or other circumstances outside our control.

Please make sure the shipping address entered during checkout is complete and correct. Contact us immediately if an address needs to be changed. We cannot change the address after the package has been accepted by the carrier.

Clock Packaging

Every clock is carefully secured and packaged to protect its case, movement and removable parts during shipment. Setup instructions will be included with the clock. Please follow those instructions before operating it and retain the shipping box and all packing materials during the return period.

Shipping Damage

Inspect the clock and packaging promptly upon delivery. If the package or clock appears damaged, contact us within 48 hours at jeff@cuckoorestorations.com.

Please include photographs of the shipping box, packing materials and damaged area of the clock. Do not discard any packaging while the claim is being reviewed. We will work with you and the shipping carrier to determine the appropriate repair, return, replacement or refund.

Questions

For shipping questions, contact us at jeff@cuckoorestorations.com.