Refund policy

RETURN AND REFUND POLICY

Returns

We accept return requests made within 14 days after delivery.

To qualify for a return, the clock must be returned in the same condition in which it was received, including all weights, chains, pendulum, accessories and other included parts. The original box and packing materials must also be retained and used for the return.

Before returning a clock, contact us at jeff@cuckoorestorations.com. If the return is approved, we will provide the return address and packing instructions. Items returned without prior approval will not be accepted.

Return Shipping

For returns unrelated to shipping damage, an incorrect item or another error by Cuckoo Restorations, the customer is responsible for arranging and paying for tracked and insured return shipping.

Because cuckoo clocks are delicate mechanical items, the clock must be repacked according to our instructions. Cuckoo Restorations is not responsible for loss or damage caused by inadequate return packaging.

Shipping Damage or Other Problems

Please inspect your clock promptly after delivery. If it arrives damaged, defective or incorrect, contact us within 48 hours at jeff@cuckoorestorations.com. Include photographs of the clock, shipping box and packing materials. Please retain all packaging while the claim is reviewed.

If shipping damage or an error by Cuckoo Restorations is confirmed, we will work with you to provide an appropriate repair, return, replacement or refund and will cover the applicable return-shipping cost.

Vintage Condition

Our clocks are vintage or antique items that have been restored. Minor evidence of age, previous repairs and other characteristics disclosed in the product description or photographs are part of the clock’s vintage condition and are not considered defects.

Refunds

We will notify you after the returned clock has been received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or credit-card company may require additional time to post the refund.

Cancellations

Orders may be canceled before they have been shipped. Once an order has shipped, the return terms above apply.

Questions

For return questions, contact us at jeff@cuckoorestorations.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jeff@cuckoorestorations.com.